Patient Services Front Desk Coordinator

MHM Support Services; Illinois; On-site; USD 22,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, ensuring a positive and seamless patient experience at the point of entry.

The role emphasizes strong communication, confidentiality, and the ability to handle pressure with professionalism. Training is provided post-hire to align with clinic core front desk standards.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrate discretion and maintain patient privacy.
• Adaptable and able to work under pressure.

Responsibilities

• Manage front desk operations and patient/visitor workflows.
• Serve as the first point of contact to create a positive patient experience.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Verbal & written communication

Basic computer skills

Customer service

Accuracy & detail

Confidentiality & privacy

Discretion & patient privacy

Under pressure adaptability

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, ensuring a positive and seamless patient experience at the point of entry.

The role emphasizes strong communication, confidentiality, and the ability to handle pressure with professionalism. Training is provided post-hire to align with clinic core front desk standards.