Patient Experience Front Desk Coordinator

MHM Support Services; United States; On-site; USD 36,000 - 51,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations to ensure a positive and seamless patient experience, including scheduling and handling inquiries with professionalism.

This role requires a high school diploma and offers benefits as part of Mercy’s team, with opportunities to grow within a collaborative health system.

Qualifications

• Strong communication skills and professional interaction with patients and staff.
• Basic computer skills including data entry and word processing.
• Excellent customer service and empathy when assisting patients and visitors.
• Accuracy in entering patient information, scheduling appointments, and processing documents.

Skills

Verbal communication

Computer skills

Customer service

Attention to detail

Confidentiality

Stress management

Front desk training

Education

High school diploma

Tools

Data entry

Word processing

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations to ensure a positive and seamless patient experience, including scheduling and handling inquiries with professionalism.

This role requires a high school diploma and offers benefits as part of Mercy’s team, with opportunities to grow within a collaborative health system.