Front Desk Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Wentzville (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Mercy seeks a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. You will greet guests, assist with scheduling, and coordinate with healthcare teams to support smooth patient flow.

The ideal candidate has a high school diploma or equivalent and at least one year of medical office experience, excels in communication and data entry, and upholds patient confidentiality

Qualifications

• Strong verbal and written communication skills are essential.
• Proficiency in data entry and word processing.
• Excellent customer service, empathetic and professional demeanor.
• Accuracy and attention to detail when entering patient information.
• Maintain confidentiality and privacy.
• Adaptable and calm under pressure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Greet patients and visitors, assist with scheduling, and coordinate with healthcare teams.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training

Education

High school diploma or equivalent

Job description

Mercy seeks a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. You will greet guests, assist with scheduling, and coordinate with healthcare teams to support smooth patient flow.

The ideal candidate has a high school diploma or equivalent and at least one year of medical office experience, excels in communication and data entry, and upholds patient confidentiality