Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ada (OK); On-site; USD 31,000 - 43,000; Full time

Job summary

Mercy is seeking a patient service representative to serve as the first point of contact for patients and visitors. You will manage front desk operations, verify information, schedule appointments, and guide guests with professionalism and empathy.

The role requires clear communication, basic computer skills, attention to detail, confidentiality, and the ability to remain calm under pressure while delivering outstanding service in a busy healthcare environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Ability to protect patient privacy.

Responsibilities

• Greet patients and visitors and manage check-in/check-out.
• Schedule appointments and coordinate with care teams.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Poise under pressure

Clinic front desk training

Education

High school diploma

Job description

Mercy is seeking a patient service representative to serve as the first point of contact for patients and visitors. You will manage front desk operations, verify information, schedule appointments, and guide guests with professionalism and empathy.

The role requires clear communication, basic computer skills, attention to detail, confidentiality, and the ability to remain calm under pressure while delivering outstanding service in a busy healthcare environment.