Patient Experience Coordinator

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience. Education: High school diploma or equivalent.

Attend and complete Clinic Core Front Desk Training post-hire. Mercy offers outstanding benefits including medical, dental and vision coverage, paid time off, tuition support, and matched retirement plans for teammates working 32+ hours per pay period.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.

Responsibilities

• The PSR is the first point of contact for patients and visitors and ensures a positive, seamless patient experience by managing front desk operations and workflows.

Skills

Front desk operations

Customer service

Data entry

Communication skills

Privacy & confidentiality

Adaptability under pressure

Training post-hire

Education

High school diploma or equivalent

Job description

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience. Education: High school diploma or equivalent.

Attend and complete Clinic Core Front Desk Training post-hire. Mercy offers outstanding benefits including medical, dental and vision coverage, paid time off, tuition support, and matched retirement plans for teammates working 32+ hours per pay period.