Patient Experience Specialist - Front Desk

Mercy Co; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Retirement plan

Paid time off

Job summary

Mercy is seeking a friendly Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive, seamless experience in a busy clinic.

Ideal candidates have a high school diploma and strong communication, data entry, and customer service skills. You’ll protect patient privacy, stay calm under pressure, and complete required front-desk training after hire, contributing to compassionate care.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience (preferred).
• Strong communication and data entry skills.
• Patient-focused with excellent customer service.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Facilitate patient scheduling and documentation.
• Protect patient privacy and confidentiality.
• Communicate effectively with healthcare professionals.

Skills

Communication skills

Data entry

Customer service

Accuracy and detail

Confidentiality

Calm under pressure

Front desk training

Education

High school diploma or equivalent

One year of medical office experience

Job description

Mercy is seeking a friendly Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive, seamless experience in a busy clinic.

Ideal candidates have a high school diploma and strong communication, data entry, and customer service skills. You’ll protect patient privacy, stay calm under pressure, and complete required front-desk training after hire, contributing to compassionate care.