Patient Services & Front Desk Coordinator

\\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100; Delavan (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

Shopko Optical is seeking an organized, customer-service oriented teammate to support the Optical center team. You will greet patients, answer calls, book appointments, and maintain patient files, ensuring smooth daily operations in a fast-paced environment.

This role emphasizes strong communication, attention to detail, and the ability to handle multiple interactions. Training and certification opportunities are available, with comprehensive benefits and a supportive team culture.

Qualifications

• High School Diploma or equivalent.
• Previous experience in an office is preferred.
• Basic computer skills.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with excellent attention to detail and follow through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Other duties as assigned.
• Confirm appointments.
• Process transactions in the optical billing and point of sale systems.
• Process medical billing information.
• Organize and file patient and customer records.

Skills

High School Diploma

Office experience

Basic computer skills

Multitasking

Excellent organizational skills

Cross-functional collaboration

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Shopko Optical is seeking an organized, customer-service oriented teammate to support the Optical center team. You will greet patients, answer calls, book appointments, and maintain patient files, ensuring smooth daily operations in a fast-paced environment.

This role emphasizes strong communication, attention to detail, and the ability to handle multiple interactions. Training and certification opportunities are available, with comprehensive benefits and a supportive team culture.