Optical Office Concierge & Patient Services

Shopko Optical; Portage (WI); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

401K with Match

Vacation Pay/Personal Day

Sick Pay for Hourly Teammates

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical is seeking a friendly front desk associate to greet patients as they arrive, answer calls, and schedule appointments. You will manage patient files, assist with basic administrative tasks, and support the optical center team to ensure smooth clinic operations.

The role emphasizes strong customer service, organization, and teamwork to help patients access timely eye care and maintain accurate records.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to answer phones professionally and greet visitors.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately and manage patient files.
• Support all other non-clinical tasks as needed.

Skills

Customer service

Multitasking

Communication

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Shopko Optical is seeking a friendly front desk associate to greet patients as they arrive, answer calls, and schedule appointments. You will manage patient files, assist with basic administrative tasks, and support the optical center team to ensure smooth clinic operations.

The role emphasizes strong customer service, organization, and teamwork to help patients access timely eye care and maintain accurate records.