Front Desk & Patient Services Coordinator

\\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100; Fond du Lac (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

Shopko Optical is seeking a friendly teammate to support the Optical center team. Greet patients as they enter the center, answer the phone, book appointments, manage patient files and assist with other tasks that do not affect vision.

This role emphasizes strong customer service, accurate scheduling, and efficient operation of billing and records. Candidates should have a high school diploma, basic computer skills, and the ability to multitask in a fast-paced environment, with flexible hours

Qualifications

• High School Diploma or equivalent.
• Previous office experience preferred.
• Basic computer skills.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with attention to detail and follow through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Other duties as assigned.
• Confirm appointments.
• Process transactions in the optical billing and point of sale systems.
• Process medical billing information.
• Organize and file patient and customer records.

Skills

Customer service

Multitasking

Organizational skills

Interpersonal skills

Attention to detail

Communication

Cross-functional collaboration

Education

High School Diploma or equivalent

Job description

Shopko Optical is seeking a friendly teammate to support the Optical center team. Greet patients as they enter the center, answer the phone, book appointments, manage patient files and assist with other tasks that do not affect vision.

This role emphasizes strong customer service, accurate scheduling, and efficient operation of billing and records. Candidates should have a high school diploma, basic computer skills, and the ability to multitask in a fast-paced environment, with flexible hours