Patient Services & Billing Advocate

Mercy Co; Town and Country (MO); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Zusammenfassung

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, handling front-desk operations and workflows to ensure a smooth patient experience. You will communicate patient financial responsibility, collect payments, explain options and assistance resources, and accurately document conversations and outcomes while upholding privacy.

One year of medical office experience is preferred; strong communication, data entry, and customer service skills

Qualifikationen

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Proficiency with basic computer tasks and data entry.
• Ability to maintain confidentiality and privacy.
• Experience in medical office/front-desk settings preferred.

Aufgaben

• Manage front-desk operations and workflows.
• Explain patient financial responsibility and collect payments.
• Document financial conversations and outcomes.
• Support patients and visitors to ensure a positive experience.

Kenntnisse

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality/privacy

Adaptability under pressure

Front desk training

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, handling front-desk operations and workflows to ensure a smooth patient experience. You will communicate patient financial responsibility, collect payments, explain options and assistance resources, and accurately document conversations and outcomes while upholding privacy.

One year of medical office experience is preferred; strong communication, data entry, and customer service skills