Patient Service & Billing Concierge

Mercy Co; Springfield (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, ensuring a seamless experience at the front desk. You will handle scheduling, patient financial discussions, and documentation while upholding confidentiality and professionalism.

The role emphasizes strong communication, customer service, and the ability to manage payments and assist patients with available resources. Prior front-desk or healthcare exposure is a plus.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills are essential.
• Experience in medical front desk or patient-facing roles is a plus.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Explain and collect patient financial responsibility, payment options and financial assistance resources.
• Document financial conversations and outcomes accurately and confidentially.
• Respond to patient questions or concerns with empathy and professionalism.

Skills

Verbal and written communication

Data entry

Customer service

Confidentiality

Adaptability

Professionalism under pressure

Training compliance

Discuss patient financial obligation

Education

High school diploma or equivalent

Tools

MS Word

Data entry systems

Job description

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, ensuring a seamless experience at the front desk. You will handle scheduling, patient financial discussions, and documentation while upholding confidentiality and professionalism.

The role emphasizes strong communication, customer service, and the ability to manage payments and assist patients with available resources. Prior front-desk or healthcare exposure is a plus.