Patient Services Front Desk Associate I – Patient Experience

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life & AD&D insurance

Retirement plans

Tuition assistance

Employee discounts

Job summary

Jefferson Health is seeking a Patient Services Associate I to support urology outpatient offices in Philadelphia and Langhorne. The role involves front desk duties, insurance verification, and demographic data accuracy to ensure a smooth patient flow.

The PSA I enhances the patient experience by courteous interactions and efficient processing of arrivals and departures at two practice sites, using EPIC and maintaining HIPAA standards.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.
• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Communication

Multitasking

Confidentiality

Positive patient experience

Education

HS Diploma or equivalent

Job description

Jefferson Health is seeking a Patient Services Associate I to support urology outpatient offices in Philadelphia and Langhorne. The role involves front desk duties, insurance verification, and demographic data accuracy to ensure a smooth patient flow.

The PSA I enhances the patient experience by courteous interactions and efficient processing of arrivals and departures at two practice sites, using EPIC and maintaining HIPAA standards.