Front Desk Patient Services Associate I

Jefferson Health; Abington Township (PA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability

Retirement plan

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Services Associate (PSA I) to enhance the patient experience at the front desk of an outpatient practice. You will verify insurance, referrals, and demographics, process check-in/check-out, and schedule appointments via EPIC, ensuring smooth patient flow.

The PSA I supports the Jefferson Experience by greeting patients, maintaining confidentiality, and escalating concerns as needed while delivering prompt, courteous service in a fast-paced environment.

Qualifications

• Communicate courteously with patients and/or visitors.
• Support a positive Jefferson Experience for all patients and visitors.
• Ability to complete multiple tasks and work under pressure.
• Maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move or overwrite this statement)
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

Patient experience focus

Multitasking under pressure

Confidentiality

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate (PSA I) to enhance the patient experience at the front desk of an outpatient practice. You will verify insurance, referrals, and demographics, process check-in/check-out, and schedule appointments via EPIC, ensuring smooth patient flow.

The PSA I supports the Jefferson Experience by greeting patients, maintaining confidentiality, and escalating concerns as needed while delivering prompt, courteous service in a fast-paced environment.