Patient Access & Experience Associate

Abington Memorial Hospital; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

The Patient Services Associate (PSA) I at Jefferson Health enhances the patient experience by courteously processing arrival and departure activities at the outpatient front desk, verifying insurance, referrals, and patient demographics. Primarily working at the front desk, the PSA verifies information and supports an efficient patient flow to examination rooms.

The role interacts with patients professionally, greets them in person or by phone, processes check-in/check-out via EPIC, and upholds

Qualifications

• Experience handling patient check-in/check-out and scheduling.
• Ability to verify insurance and referrals.
• Commitment to HIPAA privacy and security.

Responsibilities

• Interact with patients and staff in line with Jefferson values.
• Process check-in/check-out and scheduling via EPIC.
• Greet patients professionally in person or by phone.
• Maintain efficient flow and escalate concerns.
• Adhere to HIPAA privacy and security requirements.
• Ensure compliance with regulatory standards.
• Perform other duties as assigned.

Skills

Front desk

Patient interaction

HIPAA compliance

Tools

EPIC

Job description

The Patient Services Associate (PSA) I at Jefferson Health enhances the patient experience by courteously processing arrival and departure activities at the outpatient front desk, verifying insurance, referrals, and patient demographics. Primarily working at the front desk, the PSA verifies information and supports an efficient patient flow to examination rooms.

The role interacts with patients professionally, greets them in person or by phone, processes check-in/check-out via EPIC, and upholds