Outpatient Front Desk Experience Coordinator

Jefferson Health; Texas; On-site; USD 32,000 - 40,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate I to support front desk operations at an outpatient practice. The role processes arrivals and departures, verifies insurance and demographics, and schedules patient appointments to keep the flow efficient.

The PSA I emphasizes courteous, HIPAA-compliant interactions and upholds the Jefferson Experience by ensuring patients and visitors receive prompt, respectful service throughout their visit.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication

Multitasking

Confidentiality

Customer service

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate I to support front desk operations at an outpatient practice. The role processes arrivals and departures, verifies insurance and demographics, and schedules patient appointments to keep the flow efficient.

The PSA I emphasizes courteous, HIPAA-compliant interactions and upholds the Jefferson Experience by ensuring patients and visitors receive prompt, respectful service throughout their visit.