Patient Experience Front Desk Associate I

Jefferson Health; Pennsylvania; Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Tuition assistance

Retirement plans

Job summary

Jefferson Health is seeking a Patient Services Associate I at its Newtown, PA location to support front desk operations, verify patient data, and facilitate smooth flow from arrival to exam rooms. You will interact with patients and staff to uphold service excellence and regulatory compliance.

Responsibilities include greeting patients, processing check-in/out via EPIC, and ensuring privacy and accuracy of demographic and insurance information.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Job description

Jefferson Health is seeking a Patient Services Associate I at its Newtown, PA location to support front desk operations, verify patient data, and facilitate smooth flow from arrival to exam rooms. You will interact with patients and staff to uphold service excellence and regulatory compliance.

Responsibilities include greeting patients, processing check-in/out via EPIC, and ensuring privacy and accuracy of demographic and insurance information.