Front Desk Patient Services Associate I

Jefferson Health; Chelten Hills (PA); On-site; USD 22,000 - 28,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate I to support front desk operations in an outpatient setting. You will verify demographics, insurance, referrals, and assist in directing patients to exam rooms, all while upholding the Jefferson Experience.

The role emphasizes courteous patient interactions, efficient appointment flow, and strict HIPAA compliance, with duties spanning check-in, check-out, and routine support as needed.

Qualifications

• Ability to communicate courteously with patients and visitors
• Commitment to Jefferson Experience and patient service
• Ability to manage multiple tasks under pressure

Responsibilities

• Process check-in and check-out and schedule appointments via EPIC
• Greet patients and visitors in a professional manner
• Maintain efficient flow of the practice and escalate concerns as needed
• Ensure HIPAA privacy and security compliance
• Perform other duties as assigned

Skills

Front desk operations

Patient communication

HIPAA privacy

Multitasking

EPIC scheduling

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate I to support front desk operations in an outpatient setting. You will verify demographics, insurance, referrals, and assist in directing patients to exam rooms, all while upholding the Jefferson Experience.

The role emphasizes courteous patient interactions, efficient appointment flow, and strict HIPAA compliance, with duties spanning check-in, check-out, and routine support as needed.