Patient Care Call Center Specialist

Solaris Health Holdings LLC; Oxford (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Solaris Health Holdings LLC is seeking a Call Center Patient Representative to assist patients with scheduling and information entry in a busy medical office.

Responsibilities include taking calls, registering new patients, updating demographics and insurance data, and verifying insurance while maintaining HIPAA standards and privacy.

Proficiency with EMR systems and Microsoft Office is preferred, with a calm, courteous demeanor in all communications.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Knowledge of EMR and healthcare IT systems is a plus.

Responsibilities

• Answers telephones in a professional manner and schedules appointments.
• Verifies and updates patient demographic and insurance information.
• Registers new patients and updates existing records.
• Takes messages for patients using electronic medical records.
• Addresses patient requests and inquiries and resolves concerns.

Skills

Multitasking

Customer service

HIPAA compliance

Verbal communication

EMR knowledge

Education

High School Diploma

Tools

Microsoft Office

Job description

Solaris Health Holdings LLC is seeking a Call Center Patient Representative to assist patients with scheduling and information entry in a busy medical office.

Responsibilities include taking calls, registering new patients, updating demographics and insurance data, and verifying insurance while maintaining HIPAA standards and privacy.

Proficiency with EMR systems and Microsoft Office is preferred, with a calm, courteous demeanor in all communications.