Patient Care Concierge & Scheduler

Advanced Urology Institute; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Solaris Health is seeking a Call Center Patient Representative in Florida to professionally answer phones, schedule patient appointments, and accurately verify insurance information while updating demographics in real time.

You will register new patients, take messages, and address patient requests with empathy, using EMR systems and Microsoft Office, while maintaining HIPAA compliance and high standards of service across every interaction.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Adept at multitasking and delivering courteous, patient-focused service.

Responsibilities

• Answer phones promptly and professionally.
• Schedule patient appointments.
• Verify and update patient demographic and insurance information.

Skills

Multitasking

Customer-oriented

Detail-oriented

Verbal and written communication

Healthcare EMR knowledge

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

Solaris Health is seeking a Call Center Patient Representative in Florida to professionally answer phones, schedule patient appointments, and accurately verify insurance information while updating demographics in real time.

You will register new patients, take messages, and address patient requests with empathy, using EMR systems and Microsoft Office, while maintaining HIPAA compliance and high standards of service across every interaction.