Patient Services Executive Assistant

at Hospital Authority; Hillsdale (NJ); On-site; USD 35,000 - 42,000; Full time

Job summary

Hospital Authority invites applications for Executive Assistant I (Patient Services) at Queen Elizabeth Hospital in the Kowloon Central Cluster. The role supports patient services operations, handles inquiries, drafts correspondence, and assists in management reporting.

Candidate must have university degree with experience or a diploma with relevant experience, and strong English and Chinese language skills; proficiency in MS Office is required.

Qualifications

• University degree or higher with relevant experience required.
• Diploma or equivalent with relevant experience may be acceptable.
• Strong command of English and Chinese; good report drafting is desirable.

Responsibilities

• Handle public enquiries, feedbacks, and complaints.
• Liaise with internal and external parties for case management.
• Assist in drafting and revising correspondences and replies.
• Support overall operations of Patient Services Department, including handling patient valuables.
• Assist in preparing management reports with data compilation and analysis.
• Provide administrative and clerical support for daily operations of the department.
• Other duties as assigned by supervisors.

Skills

Public enquiries handling

Bilingual – English & Chinese

MS Office proficiency

Education

University graduates with experience

Diploma in a specialized function with relevant experience

Tools

MS Access

Excel

Word

PowerPoint

Job description

Hospital Authority invites applications for Executive Assistant I (Patient Services) at Queen Elizabeth Hospital in the Kowloon Central Cluster. The role supports patient services operations, handles inquiries, drafts correspondence, and assists in management reporting.

Candidate must have university degree with experience or a diploma with relevant experience, and strong English and Chinese language skills; proficiency in MS Office is required.