Executive Assistant – Patient Relations & Public Enquiries

at Hospital Authority; Closter (NJ); On-site; USD 35,000 - 42,000; Full time

Job summary

The Hospital Authority invites applications for Executive Assistant I (Patient Relations) in the New Territories East Cluster. The role handles public inquiries, feedback and complaints, liaises with hospitals and complainants, drafts correspondence, and supports the day‑to‑day operations of the Patient Relations Office.

Ideal candidates are university graduates with experience, or F.5/S.5 holders with relevant qualifications, and a diploma in a specialized function.

Qualifications

• University graduates with experience; OR F.5 / S.5 with specified exams; AND diploma in a specialized function and frontline experience handling hotline and face-to-face complaints.
• Fluency in English and Chinese; strong communication and complaint handling skills.
• Proficient in MS Word, Excel, PowerPoint and Chinese word processing.

Responsibilities

• Handle public enquires / feedback / complaints and liaise with hospitals/complainants on complaint matters via hotline, face-to-face, and email.
• Support public complaint handling for Patient Relations Officers and draft correspondences.
• Coordinate meetings, trainings, projects and assist in preparing documents, reports and compiling data.
• Provide administrative support to day-to-day operations of the department.
• Perform other related duties as assigned.

Skills

Bilingual English/Chinese

Client communications/complaints

Meeting coordination/minutes

Independent & self-motivated

Team player & interpersonal

Education

University degree + experience

F.5 / S.5 with HKCEE/HKDSE requirements

Diploma in a specialized function

Tools

MS Word

Excel

PowerPoint

Chinese word processing

Job description

The Hospital Authority invites applications for Executive Assistant I (Patient Relations) in the New Territories East Cluster. The role handles public inquiries, feedback and complaints, liaises with hospitals and complainants, drafts correspondence, and supports the day‑to‑day operations of the Patient Relations Office.

Ideal candidates are university graduates with experience, or F.5/S.5 holders with relevant qualifications, and a diploma in a specialized function.