Executive Assistant I (Patient Services)

at Hospital Authority; Hillsdale (NJ); On-site; USD 35,000 - 42,000; Full time

Job summary

Hospital Authority invites applications for Executive Assistant I (Patient Services) at Queen Elizabeth Hospital in the Kowloon Central Cluster. The role supports patient services operations, handles inquiries, drafts correspondence, and assists in management reporting.

Candidate must have university degree with experience or a diploma with relevant experience, and strong English and Chinese language skills; proficiency in MS Office is required.

Qualifications

• University degree or higher with relevant experience required.
• Diploma or equivalent with relevant experience may be acceptable.
• Strong command of English and Chinese; good report drafting is desirable.

Responsibilities

• Handle public enquiries, feedbacks, and complaints.
• Liaise with internal and external parties for case management.
• Assist in drafting and revising correspondences and replies.
• Support overall operations of Patient Services Department, including handling patient valuables.
• Assist in preparing management reports with data compilation and analysis.
• Provide administrative and clerical support for daily operations of the department.
• Other duties as assigned by supervisors.

Skills

Public enquiries handling

Bilingual – English & Chinese

MS Office proficiency

Education

University graduates with experience

Diploma in a specialized function with relevant experience

Tools

MS Access

Excel

Word

PowerPoint

Job description

Executive Assistant I (Patient Services) – (

REF. NO.

: KCC2609026)

Description

Application Deadline : 6 October 2026

Date of Issue : 23 September 2026

++Vacancy Notification Circular No.KCC2609026++

|————————–|————————————————————-|

| Rank | : Executive Assistant I

| Department/ Hospital | : Patient Services Department, Queen Elizabeth Hospital

| Pay | : HK$24,675 – HK$29,195 per month

Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities :

1. Handle public enquiries, feedbacks, and complaints.
2. Liaise with both internal and external parties to ensure effective and efficient case management.
3. Assist in drafting and revising correspondences and replies.
4. Assist the overall operations of Patient Services Department, including handling patient valuables and coordinating Medical Assessment Board.
5. Assist in preparing management reports with data compilation and analysis.
6. Provide administrative and clerical support for daily operations of the department.
7. Other duties as assigned by supervisors.

Entry Requirements :

1. University Graduates with experience; OR
2. F.5 / S.5 with
   (a) HKCEE 5 passes including English Language (Syllabus B) and Chinese Language; OR
   (b) 5 subjects in HKDSE attaining the level specified below:
   (i) Level 2 in English Language & Chinese Language; AND
   (ii) Level 2 in New Senior Secondary Subjects / “Attained” in Applied Learning subjects (subject to a maximum of 2 subjects under this category) / Grade E in other Language subjects.
   AND diploma in a specialized function AND relevant experience.

Preferred Attributes / Exposure :

1. Hands-on experience in client communication complaint handling is an advantage.
2. Responsible and able to work both independently and within a team with good interpersonal skills.
3. Good command in both written and spoken English and Chinese.
4. Proficiency in PC applications, such as MS Access, Excel, Word, PowerPoint and Chinese word processing.

Remarks :

1. Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2. The service of Queen Elizabeth Hospital will be relocated to the Kai Tak Hospital in phases starting from year 2026.

Location:

: Kowloon Central Cluster

Job:

: Supervisory, Clerical and General (Including EA rank)

Job Type:

: Full Time

Post Date:

: 23/9/2026