Patient Services & EPIC Scheduling Assistant

2200 The Brigham and Women's Hospital, Inc.; Brookline (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II to support clinical operations with administrative tasks, patient check-in, scheduling, and basic coordination.

This on-site role at 850 Boylston Street offers a 40-hour workweek, requires a high school diploma and 2–3 years of office experience, and uses EPIC for documentation. The position emphasizes patient care and teamwork within Mass General Brigham.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients; respond to routine inquiries.
• Manage calls, scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and lab results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing.

Skills

Customer service

Office administration

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Tools

EPIC

Job description

The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II to support clinical operations with administrative tasks, patient check-in, scheduling, and basic coordination.

This on-site role at 850 Boylston Street offers a 40-hour workweek, requires a high school diploma and 2–3 years of office experience, and uses EPIC for documentation. The position emphasizes patient care and teamwork within Mass General Brigham.