Clinic Operations Assistant II — EPIC Scheduling Pro

Mass General Brigham Incorporated; Massachusetts; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham Incorporated seeks a Clinic/Practice Assistant II to support smooth clinical operations at the Jamaica Plain site. The role involves scheduling, check-in/out, and assisting patients while maintaining accurate records in EPIC.

The ideal candidate has 2–3 years of office experience, a high school diploma or equivalent, and CMAA certification preference. Onsite work, with comprehensive benefits and a supportive team environment.

Qualifications

• High School Diploma or Equivalent required.
• CMAA preferred or data conversion credentials.
• Experience in office administration or medical office settings is expected.

Responsibilities

• Schedule patient appointments and maintain records.
• Greet patients and assist with check-in/check-out.
• Handle phone calls and routine inquiries, route messages.
• Process billing forms and scan documents into patient records.
• Prepare forms, schedules, and correspondence as directed.

Skills

Time management

Communication

Multitasking

Phone etiquette

Office software

Customer service

Education

High School Diploma or Equivalent

CMAA Certification

Tools

EPIC

Microsoft Office

Job description

Mass General Brigham Incorporated seeks a Clinic/Practice Assistant II to support smooth clinical operations at the Jamaica Plain site. The role involves scheduling, check-in/out, and assisting patients while maintaining accurate records in EPIC.

The ideal candidate has 2–3 years of office experience, a high school diploma or equivalent, and CMAA certification preference. Onsite work, with comprehensive benefits and a supportive team environment.