Patient Services & EMR Coordinator

Duke Clinical Research Institute; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Duke University Hospital in Durham, NC is seeking a patient-focused clerical assistant to support operations. You will greet patients and visitors, answer phones, schedule appointments, and navigate the electronic medical record (EMR) system.

Responsibilities include filing and coordinating with nursing staff, maintaining charts, and ensuring smooth front-desk operations. A high school diploma and customer service experience are preferred to help deliver compassionate care.

Qualifications

• Six months of work experience in customer service.
• Graduation from high school or GED.
• Ability to operate computer terminal and basic office equipment.

Responsibilities

• Greet patients and visitors in a friendly manner.
• Answer phones, screen calls, and relay messages.
• Schedule appointments and access the EMR as needed.
• Maintain and file patient records; support clerical tasks.

Skills

Customer service

Clerical skills

Telephone etiquette

EMR familiarity

Education

High school diploma

Tools

EMR system

Scheduling software

Job description

Duke University Hospital in Durham, NC is seeking a patient-focused clerical assistant to support operations. You will greet patients and visitors, answer phones, schedule appointments, and navigate the electronic medical record (EMR) system.

Responsibilities include filing and coordinating with nursing staff, maintaining charts, and ensuring smooth front-desk operations. A high school diploma and customer service experience are preferred to help deliver compassionate care.