Patient Services & Scheduling Specialist

Duke Health; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health is seeking a Patient Service Associate to support daily clinic operations at Duke Neurosurgery of Raleigh. You will coordinate patient check-in/out, prepare encounters, post charges, manage scheduling, and handle referrals with focus on accuracy and customer service.

The role emphasizes patient interaction, billing explanations, and maintaining organized patient records within Maestro Care and other systems at Duke Health Integrated Practice.

Qualifications

• Strong verbal and written communication skills.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.

Responsibilities

• Prepare for clinic visits and review next day patients; file records and attach documents.
• Check-in patients, verify demographics, collect co-pays, and post charges.
• Prepare encounter forms and batch them for processing.
• Schedule tests and procedures and distribute ancillary service requisitions.
• Explain billing policies and collect patient payments.
• Check-out and schedule follow-up appointments and referrals.
• Handle messages and relay information to physicians and staff.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Telephone etiquette

Organization

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health is seeking a Patient Service Associate to support daily clinic operations at Duke Neurosurgery of Raleigh. You will coordinate patient check-in/out, prepare encounters, post charges, manage scheduling, and handle referrals with focus on accuracy and customer service.

The role emphasizes patient interaction, billing explanations, and maintaining organized patient records within Maestro Care and other systems at Duke Health Integrated Practice.