Provider Support Assistant - Pediatrics Cardiology

Duke Careers; Durham (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Duke Health in Durham is seeking a Provider Support Assistant to handle administrative duties that support divisional activities and relieve physicians of clerical tasks.

You will coordinate scheduling for new and returning patients, communicate with families and referring physicians, and ensure accurate medical summaries are shared with appropriate providers. This role is day shifts, on-site at Duke Hospital, with a commitment to compassionate, efficient care.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Responsibilities

• Coordinate scheduling of new and returning patient evaluations and medical services, including hospital admissions, clinic referrals, labs and imaging.
• Consult with physicians regarding appointments, visit questions, Rx, referrals, and treatment plans.
• Serve as a communication link between care providers and outpatients, handling calls and sending updated medical summaries to requesting providers or patients.
• Contribute to clinic/patient care efficiency by organizing materials and preparing intake/history forms; attend weekly coordination meetings.

Skills

Clerical experience

Education

High school diploma

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Pediatrics Cardiology - Duke Hospital, 2391 Erwin Road Durham, NC 27710

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative and secretarial duties of a complex and confidential nature in support of divisional activities to relieve physicians and medical professional personnel of clerical and administrative responsibilities.

JOB DUTIES AND RESPONSIBILITIES

Communicate with patients, families and referring physicians to schedule and coordinate new and returning patient clinical evaluations and medical services, including hospital admissions, clinic appointment referrals to and from the assigned clinic, lab and radiological studies, including pre-operative services, outpatient procedures and radiologic imaging with and without sedation.

Consult with physicians concerning making appointments, messages regarding questions about visit, Rx, referrals, treatment plan, etc.

Serve as communication link between care providers (faculty, fellows and extenders) and outpatients to include answering calls in division headquarters and returning patient phone calls when appropriate. Send out updated medical summaries to requesting providers, services or patients. Examples include: medical records to referred specialist, visit notes/letters to referring MD.

Perform otherprojects to improve the efficiency of clinic/patient care, such as keeping current and organized materials in the division. Examples include: Intake/History forms to be completed prior to visit. Attend weekly meeting to coordinate patient activities for the week.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market

Durham

Nearest Secondary Market

Raleigh

Read more about Duke's commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.