Healthcare Unit Coordinator: Patient Access & Admin

Duke PA; Durham (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Duke University Health System in Durham, NC seeks an administrative/clerical staff member to support patient care and front-desk operations. You will greet patients, manage scheduling, and handle EMR documentation with attention to accuracy and service quality.

The role emphasizes strong customer service, clerical proficiency, and compliance with clinical and regulatory standards, with relocation assistance based on eligibility. This position is based at Duke University Hospital in Durham.

Qualifications

• Knowledge of HIS procedures and manual procedures when the system is down.
• Knowledge of telephone etiquette.
• Knowledge of general clerical practices and procedures.
• Knowledge of spelling and medical terminology.
• Ability to organize and set priorities.
• Ability to operate computer terminal and office equipment.
• Ability to write legibly.
• Ability to understand and follow oral and written instructions.
• Ability to deal tactfully and courteously with the public.
• Ability to establish and maintain effective relationships with other personnel.

Responsibilities

• Greet patients and visitors; answer calls and relay requests.
• Access EMR and schedule appointments.
• Prepare and upload documents into EMR.
• Coordinate patient transport and manage unit supplies.
• Generate reports and assist in process improvement.
• Maintain records and assist in staff training.

Skills

Customer service

Telephone etiquette

Clerical skills

Medical terminology

Organizational skills

Computer literacy

Communication skills

Education

High school diploma or GED

Job description

Duke University Health System in Durham, NC seeks an administrative/clerical staff member to support patient care and front-desk operations. You will greet patients, manage scheduling, and handle EMR documentation with attention to accuracy and service quality.

The role emphasizes strong customer service, clerical proficiency, and compliance with clinical and regulatory standards, with relocation assistance based on eligibility. This position is based at Duke University Hospital in Durham.