Healthcare Customer Support Specialist — Education & Compliance

Talentify; Spokane Valley (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Talentify seeks a customer service professional to handle inbound/outbound calls, educate customers on products, and ensure accurate order processing and record keeping. The role involves verifying demographic data and assisting with training, with compensation in the hourly range.

The candidate will read and interpret pharmacy orders, understand prescription terminology, and communicate effectively with team members and patients while adhering to physician directives.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Help with employee training.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Prescription terminology

Customer education

Effective communication

Employee training

Numerical calculations

Documented records

Education

High school diploma / GED

Tools

Computer entry

Job description

Talentify seeks a customer service professional to handle inbound/outbound calls, educate customers on products, and ensure accurate order processing and record keeping. The role involves verifying demographic data and assisting with training, with compensation in the hourly range.

The candidate will read and interpret pharmacy orders, understand prescription terminology, and communicate effectively with team members and patients while adhering to physician directives.