Patient Care & Service Specialist

Talentify; Tyler (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Referral program

Job summary

Talentify in Tyler, TX is seeking a customer service associate who will communicate with customers to answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, educate customers about products/services, and document interactions in the computer system while ensuring accurate demographic data is maintained.

Some lifting up to 50 pounds may be required.

Qualifications

• Read and analyze patient orders.
• Comprehend prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Calculate figures for frequency and doses.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Pharmacy terminology

Customer communication

Training others

Numerical calculation

Follow instructions

Education

High School Diploma

GED

Computer entry

Licensing requirements

Job description

Talentify in Tyler, TX is seeking a customer service associate who will communicate with customers to answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, educate customers about products/services, and document interactions in the computer system while ensuring accurate demographic data is maintained.

Some lifting up to 50 pounds may be required.