Patient Services Coordinator — Front Desk & Scheduling

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Ambulatory Services in Washington, DC, seeks a friendly front-desk professional to greet patients, register visits, collect co-pays, and coordinate appointment flow. You will verify insurance, handle TOS payments, and support efficient patient throughput across departments.

The role requires excellent communication, basic medical terminology, and a calm, organized demeanor in a high-volume setting. CPR within 90 days is expected, with growth opportunities in patient-service excellence.

Qualifications

• High School Diploma or GED required.
• 1 year or less in healthcare customer service preferred.
• CPR certification within 90 days.
• Knowledge of medical terminology helpful.

Responsibilities

• Greet patients and manage initial contact.
• Register patients and collect co-pays; verify insurance.
• Schedule appointments and referrals.
• Answer phones and provide telephone triage.
• Update and maintain patient records and forms.
• Notify patients of missed appointments.
• Input charges and verify demographic and insurance data.
• Support patient experience and continuous improvement.

Skills

Interpersonal communication

Telephone etiquette

Medical terminology

Customer service

Prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Ambulatory Services in Washington, DC, seeks a friendly front-desk professional to greet patients, register visits, collect co-pays, and coordinate appointment flow. You will verify insurance, handle TOS payments, and support efficient patient throughput across departments.

The role requires excellent communication, basic medical terminology, and a calm, organized demeanor in a high-volume setting. CPR within 90 days is expected, with growth opportunities in patient-service excellence.