Patient Services & Scheduling Coordinator

MedStar Health; Olney (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Olney, MD, seeks a front desk patient access representative to greet patients and coordinate flow in a busy practice. This role supports efficient clinic operations and ensures a high standard of patient service.

You will verify insurance, collect copays, register patients, schedule tests, and update demographic and insurance information while promoting a positive patient experience in a fast-paced environment.

Qualifications

• High school diploma or GED required; one year of education may substitute for one year of work experience.
• 1 year of customer service in health care setting preferred; familiarity with scheduling and electronic records is a plus.

Responsibilities

• Greet patients and coordinate flow through the department.
• Register patients, verify insurance, collect co-pays, and post time of service payments.
• Schedule appointments and tests; provide requisitions as needed.
• Answer phones, triage calls, and relay messages to appropriate staff.
• Input charges and update patient demographics and insurance information in the system.
• Support patient experience and participate in quality improvement initiatives.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Organizational skills

Work under pressure

Education

High School diploma

GED accepted

Tools

IDX/GE Centricity

Job description

MedStar Health in Olney, MD, seeks a front desk patient access representative to greet patients and coordinate flow in a busy practice. This role supports efficient clinic operations and ensures a high standard of patient service.

You will verify insurance, collect copays, register patients, schedule tests, and update demographic and insurance information while promoting a positive patient experience in a fast-paced environment.