Patient Services Coordinator — Scheduling & Care Access

CommuniCare Health Center Careers; Georgia; On-site; USD 38,000 - 48,000; Full time

Job summary

CommuniCare Health Center Careers is seeking an Administrative Assistant in Georgia to manage phone inquiries, schedule appointments, and support referrals across Family Practice, Pediatric, and Behavioral Health services. You will ensure patient data integrity in the NextGen EPM system while delivering courteous service.

The role emphasizes accuracy, strong communication, and basic computer skills; prior medical office experience is preferred.

Qualifications

• High School graduate or equivalent is required.
• Medical background experience preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry and keyboarding.
• Scheduled hours and/or work locations are subject to change.

Responsibilities

• Provides telephone etiquette and prompt, courteous service for each call.
• Schedules patient appointments abiding by provider templates and updates patient information.
• Verifies required documentation for registration, demographics, referrals, and program participation.
• Escalates complex or urgent calls to appropriate director/department for resolution.
• Delivers excellent internal and external customer service to support patients’ health care needs.

Skills

Customer service

Data entry

Keyboarding

Basic computer skills

Education

High School/GED

Tools

NextGen EPM

Job description

CommuniCare Health Center Careers is seeking an Administrative Assistant in Georgia to manage phone inquiries, schedule appointments, and support referrals across Family Practice, Pediatric, and Behavioral Health services. You will ensure patient data integrity in the NextGen EPM system while delivering courteous service.

The role emphasizes accuracy, strong communication, and basic computer skills; prior medical office experience is preferred.