Patient Access & Scheduling Specialist

Children's Healthcare of Atlanta; EUA; Presencial; USD 40 000 - 55 000; Tempo integral

Resumo da oferta

Children’s Healthcare of Atlanta is seeking an Administrative/Clinic Support Specialist to help ensure efficient daily operations and safe patient care. You will manage patient scheduling, coordinate with clinical teams, and handle various clerical tasks.

Qualifications include 1 year in admin roles, a high school diploma, and preferred bachelor’s degree in Business or Healthcare. Proficiency with Microsoft Office is required and the role supports core patient access metrics.

Qualificações

• One year of experience in administrative or office management role (physician office clinic setting preferred)
• Proficient in Microsoft Office and Windows-based applications
• Strong verbal and written communication skills

Responsabilidades

• Serves as primary contact for patient appointment scheduling; may collaborate with centralized contact center teams.
• Maintains provider and resource schedules using Epic and other system tools; may oversee schedule disruptions.
• Works to meet department and patient access goals and metrics.
• Coordinates with clinical teams to ensure information and resources are available for patient care; may schedule interpreters.
• Reviews Epic InBasket messages, emails, and calls related to scheduling and patient access.
• Optimizes schedule utilization by managing recall and wait lists, referrals, etc.
• Addresses patient communication via faxes, mail, calls, and forms.
• Performs general administrative duties: drafting correspondence, filing, photocopying, answering/routing calls, collecting credentialing documents.
• May handle payroll/timekeeping and HR paperwork as needed.
• Performs other department-specific duties as appropriate.

Conhecimentos

Communication

Organizational skills

Customer service

Interpersonal skills

Formação académica

High school diploma or equivalent

Bachelor’s degree in Business or Healthcare

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Children’s Healthcare of Atlanta is seeking an Administrative/Clinic Support Specialist to help ensure efficient daily operations and safe patient care. You will manage patient scheduling, coordinate with clinical teams, and handle various clerical tasks.

Qualifications include 1 year in admin roles, a high school diploma, and preferred bachelor’s degree in Business or Healthcare. Proficiency with Microsoft Office is required and the role supports core patient access metrics.