Patient Access & Scheduling Specialist

CommuniCare Health; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

CommuniCare Health is seeking a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and related tasks that ensure successful patient visits at our Blue Ash location.

The role requires a high school diploma (associates preferred), one year of registration/scheduling or customer service experience, and strong communication skills. Proficiency with Microsoft Office and EMR scheduling workflows is expected.

Qualifications

• High School Diploma or GED required; associates degree preferred.
• 1 year of registration and scheduling or other customer service experience.
• Proficiency in basic computer applications (Microsoft Office).
• Experience with EMR scheduling workflows.
• Excellent communication and customer service skills.
• Attention to detail and ability to manage multiple tasks.
• Ability to work independently and in a team.
• Ability to work in a fast-paced environment with multiple responsibilities.

Responsibilities

• Call, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
• Create Medical Record numbers and enter registration information following established guidelines.
• Collect demographic and billing information in a courteous and professional manner.
• Identify, document, and provide feedback to management on issues that impact departmental workflow.
• Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
• Ensure accuracy and appropriate documentation in place.
• Quality Improvement by remaining current on scheduling center protocols including daily updates.
• Train and serve as a coach to new staff, as assigned.
• Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
• Assist in any addition follow up or tracking metrics as requested.
• Assist in barrier identification and workflow optimizations.
• Other duties as assigned.

Skills

Microsoft Office

EMR Scheduling

Customer Service

Attention to Detail

Teamwork

Education

High School Diploma or GED

Associate Degree preferred

Tools

EMR Scheduling Systems

Web-based Scheduling Tools

Job description

CommuniCare Health is seeking a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and related tasks that ensure successful patient visits at our Blue Ash location.

The role requires a high school diploma (associates preferred), one year of registration/scheduling or customer service experience, and strong communication skills. Proficiency with Microsoft Office and EMR scheduling workflows is expected.