Patient Access & Scheduling Specialist

CommuniCare Health; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

CommuniCare Health in Blue Ash, OH is seeking a Pre-Service Access Specialist to coordinate scheduling, medical records, and billing to ensure a smooth patient visit at Personalized Health Partners.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office and EMR scheduling workflows. You will register patients, collect demographics, and help manage insurance verifications and referrals as needed.

Qualifications

• Education: High School Diploma or GED required.
• Associates Degree preferred or equivalent combination of education and experience.
• 1 year of experience in registration and scheduling, or other customer service.
• Knowledge of basic computer applications (Microsoft Office).
• Familiarity with accessing web applications and EMR scheduling workflows.

Responsibilities

• Call, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
• Create Medical Record numbers and enter registration information following established guidelines.
• Collect demographic and billing information in a courteous and professional manner.
• Identify, document, and provide feedback to management on issues that impact departmental workflow.
• Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
• Ensure accuracy and appropriate documentation in place.
• Quality Improvement by remaining current on scheduling center protocols including daily updates.
• Train and serve as a coach to new staff, as assigned.
• Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
• Assist in any additional follow up or tracking metrics as requested.
• Assist in barrier identification and workflow optimizations.
• Other duties as assigned

Skills

Communication skills

Attention to detail

Time management

Teamwork

Independent work

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Office

EMR scheduling workflows

Job description

CommuniCare Health in Blue Ash, OH is seeking a Pre-Service Access Specialist to coordinate scheduling, medical records, and billing to ensure a smooth patient visit at Personalized Health Partners.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office and EMR scheduling workflows. You will register patients, collect demographics, and help manage insurance verifications and referrals as needed.