Patient Services & Scheduling Specialist

Vanderbilt University Medical Center; Shelbyville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt University Medical Center seeks a Clinic Office Assistant to manage administrative tasks within the medical office, including scheduling patient appointments, checking in/out, and handling insurance verification and medical records requests. This role supports efficient clinic operations and patient care.

The position involves daily collaboration with clinicians, staff, and external partners, with a focus on confidentiality, accuracy, and timely service.

Qualifications

• Scheduling patient appointments in a clinical office.
• Verifying multiple insurance packages for patients.
• Completing medical records requests in a timely manner.
• Following corporate protocol for patient check-in and check-out.

Responsibilities

• Observes professional ethics in maintaining confidential information acquired concerning the personal, financial, medical or employment status of patients of HRMC/Clinic and their families.
• Participates in performance improvement activities.
• Provides excellent customer service skills when dealing with patients, families and/or significant others, outside vendors, co-workers and physicians
• Prepares for next day appointments and notifies patients of any appointment delays.
• Dresses neatly and appropriately in compliance with dress code.
• Travels to other clinics as requested to prevent staffing shortages
• Assists co-workers during down time.
• Assists in all other duties as assigned.

Skills

Scheduling

Insurance verification

Medical records requests

Customer service

Job description

Vanderbilt University Medical Center seeks a Clinic Office Assistant to manage administrative tasks within the medical office, including scheduling patient appointments, checking in/out, and handling insurance verification and medical records requests. This role supports efficient clinic operations and patient care.

The position involves daily collaboration with clinicians, staff, and external partners, with a focus on confidentiality, accuracy, and timely service.