Patient Services Specialist — Front Desk & Scheduling

Montgomery College; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Franklin, TN is seeking a Patient Service Specialist to support Rheumatology, Infusion, Nephrology, Endocrinology, and Infectious Disease clinics. This front desk role handles scheduling, registration, and patient communication to ensure a smooth visit process.

The position emphasizes accurate appointment coordination, effective use of patient portals, and teamwork within a growing health system, with potential for professional growth and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 1 year experience in healthcare or customer service preferred.
• Ability to schedule appointments and communicate clearly with patients.

Responsibilities

• Schedules appointments and procedures using clinical systems and patient portal messages.
• Manages patient registration and work queues.
• Coordinates with patients and outside facilities to confirm pre-visit orders and view readiness.
• Communicates with patients through the patient portal and routing as needed.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment & procedural scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Franklin, TN is seeking a Patient Service Specialist to support Rheumatology, Infusion, Nephrology, Endocrinology, and Infectious Disease clinics. This front desk role handles scheduling, registration, and patient communication to ensure a smooth visit process.

The position emphasizes accurate appointment coordination, effective use of patient portals, and teamwork within a growing health system, with potential for professional growth and comprehensive benefits.