Patient Services Coordinator — Multidisciplinary Care

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Michigan Medicine is seeking a Patient Services Intermediate to provide experienced clerical and administrative support within the Fetal Diagnosis and Treatment Center. You will help coordinate complex scheduling, maintain smooth operations, and ensure a high-quality patient experience in collaboration with clinicians and care teams.

The role emphasizes attention to detail, confidentiality, and effective communication with families, providers, and referring physicians.

Qualifications

• Minimum five (5) years of clerical or administrative experience, preferably in a healthcare environment.
• Working knowledge of medical terminology.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Commitment to providing exceptional customer service and maintaining confidentiality.
• Proficiency with Microsoft Office Suite and ability to learn clinical information systems.

Responsibilities

• Coordinate complex, multidisciplinary scheduling involving Maternal-Fetal Medicine, Nursing and Genetics team members.
• Ensure excellent communication and timely follow-up for patients, families, and referring providers.
• Manage insurance pre-authorizations, billing reconciliation, and related financial documentation.
• Support care coordination and patient navigation, helping families manage scheduling logistics across multiple specialties.
• Submit service and maintenance requests
• Participate in daily huddles and process improvement discussions
• Promote and model positive communication, teamwork, and service excellence across the FDTC.
• Ensure compliance with departmental policies, HIPAA requirements, and Michigan Medicine standards.

Skills

Clerical/administrative experience

Medical terminology knowledge

Interpersonal communication

Organizational skills

Customer service

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office Suite

MiChart (Epic) / clinical information systems

Job description

Michigan Medicine is seeking a Patient Services Intermediate to provide experienced clerical and administrative support within the Fetal Diagnosis and Treatment Center. You will help coordinate complex scheduling, maintain smooth operations, and ensure a high-quality patient experience in collaboration with clinicians and care teams.

The role emphasizes attention to detail, confidentiality, and effective communication with families, providers, and referring physicians.