Patient Services Specialist: Front Desk & Care Coordination

MyMichigan Health; Gladwin Township (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

MyMichigan Health is seeking a friendly front desk clerk to provide clerical, receptionist, and scheduling support in a medical practice. You will manage patient flow, verify insurance, collect payments, register patients, and coordinate information across front office, clinical staff, and providers.

The role emphasizes excellent customer service to a diverse patient population, with responsibilities including scheduling appointments, updating records, and handling referrals to ensure smooth

Qualifications

• High school diploma required.
• Associate degree preferred.
• Two years of experience in a medical office or similar setting is advantageous.

Responsibilities

• Greet patients and answer incoming calls in a timely manner.
• Schedule patient appointments and register new patients.
• Verify and update patient insurance information and demographic data.
• Collect copayments and process referrals as needed.
• Maintain accurate patient records and assist with front desk tasks.

Skills

Customer service

Interpersonal skills

Phone etiquette

Cash handling

Multitasking

Microsoft Windows

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Windows

Job description

MyMichigan Health is seeking a friendly front desk clerk to provide clerical, receptionist, and scheduling support in a medical practice. You will manage patient flow, verify insurance, collect payments, register patients, and coordinate information across front office, clinical staff, and providers.

The role emphasizes excellent customer service to a diverse patient population, with responsibilities including scheduling appointments, updating records, and handling referrals to ensure smooth