Patient Services Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Michigan Medicine is seeking a Patient Services Intermediate to provide experienced clerical and administrative support within the Fetal Diagnosis and Treatment Center. You will help coordinate complex scheduling, maintain smooth operations, and ensure a high-quality patient experience in collaboration with clinicians and care teams.

The role emphasizes attention to detail, confidentiality, and effective communication with families, providers, and referring physicians.

Qualifications

• Minimum five (5) years of clerical or administrative experience, preferably in a healthcare environment.
• Working knowledge of medical terminology.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Commitment to providing exceptional customer service and maintaining confidentiality.
• Proficiency with Microsoft Office Suite and ability to learn clinical information systems.

Responsibilities

• Coordinate complex, multidisciplinary scheduling involving Maternal-Fetal Medicine, Nursing and Genetics team members.
• Ensure excellent communication and timely follow-up for patients, families, and referring providers.
• Manage insurance pre-authorizations, billing reconciliation, and related financial documentation.
• Support care coordination and patient navigation, helping families manage scheduling logistics across multiple specialties.
• Submit service and maintenance requests
• Participate in daily huddles and process improvement discussions
• Promote and model positive communication, teamwork, and service excellence across the FDTC.
• Ensure compliance with departmental policies, HIPAA requirements, and Michigan Medicine standards.

Skills

Clerical/administrative experience

Medical terminology knowledge

Interpersonal communication

Organizational skills

Customer service

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office Suite

MiChart (Epic) / clinical information systems

Job description

Job Summary

The Patient Services Intermediate (PSI) provides experienced clerical and administrative support within the Fetal Diagnosis and Treatment Center (FDTC), a highly specialized multidisciplinary clinic. This role serves as a clerical resource for the department, supporting daily operations, coordinating complex patient scheduling, and ensuring seamless communication among patients, families, providers, and referring physicians.

Under the supervision of the Administrative Manager Intermediate, the PSI plays a vital role in maintaining continuity of operations, accuracy of processes, and quality of patient experience.

Responsibilities

• Coordinate complex, multidisciplinary scheduling involving Maternal-Fetal Medicine, Nursing and Genetics team members.
• Ensure excellent communication and timely follow-up for patients, families, and referring providers.
• Manage insurance pre-authorizations, billing reconciliation, and related financial documentation.
• Support care coordination and patient navigation, helping families manage scheduling logistics across multiple specialties.
• Submit service and maintenance requests
• Participate in daily huddles and process improvement discussions
• Promote and model positive communication, teamwork, and service excellence across the FDTC.
• Ensure compliance with departmental policies, HIPAA requirements, and Michigan Medicine standards.

Required Qualifications

• High School Diploma or GED.
• Minimum five (5) years of clerical or administrative experience, preferably in a healthcare environment.
• Working knowledge of medical terminology.
• Demonstrated ability to lead or coordinate team activities.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Commitment to providing exceptional customer service and maintaining confidentiality.
• Proficiency with Microsoft Office Suite and ability to learn clinical information systems.

Desired Qualifications

• Experience within a large, complex health system or academic medical center.
• Familiarity with MiChart (Epic) or equivalent electronic medical record systems.
• Knowledge of University of Michigan policies, procedures, and compliance standards.
• Experience coordinating a patient?s continuum of care and identifying appropriate support resources.
• Proven ability to anticipate patient and provider needs, assist with navigation, and resolve service barriers.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.