Patient Services Coordinator, Reproductive Medicine

University Of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

Michigan Medicine’s Center for Reproductive Medicine at Bloomfield Hills is seeking an experienced Health Center Clerk/Administrator to support patients, families, physicians, and the multidisciplinary team. You will handle billing inquiries, verify codes, coordinate referrals, and assist with financial counseling in a busy clinic environment.

The role emphasizes patient service, complex scheduling, insurance verification, and familiarity with MiChart/Cadence in a hybrid work setting.

Qualifications

• High School Diploma or GED required.
• 3–4 years of experience.
• Excellent customer service and professional image.
• Strong interpersonal and organizational skills.
• Ability to multi-task and prioritize.
• Experience with medical billing or financial counseling for healthcare patients.
• Familiarity with medical terminology.
• Experience with scheduling complex procedures.

Responsibilities

• Take incoming calls related to billing questions.
• Verify discounts on charges and non-covered benefits.
• Verify billing diagnosis codes and send for review.
• Provide codes and costs of services.
• Review daily schedule for waivers, pre-pay or ABN discussions.
• Run Charge Reconciliation Report for correct billing codes.
• Obtain referrals and authorizations for visits and procedures.
• Call insurance to verify benefits and authorization requirements.
• Assist with charge entry and questions regarding charge entry.
• Prepare spreadsheets for Livestrong program and manage pricing.
• Serve as expert in UM employee benefits for IVF.
• Monitor work queues and patient balances.
• IN basket management.
• Clerical duties including scheduling and check-in/check-out.

Skills

Interpersonal skills

Organization skills

Communication skills

Active listening

Medical terminology

Scheduling experience

Medical billing

Financial counseling

Education

High School Diploma or GED

Tools

MiChart

Cadence

Cisco Finesse

MiChart queues

Job description

Michigan Medicine’s Center for Reproductive Medicine at Bloomfield Hills is seeking an experienced Health Center Clerk/Administrator to support patients, families, physicians, and the multidisciplinary team. You will handle billing inquiries, verify codes, coordinate referrals, and assist with financial counseling in a busy clinic environment.

The role emphasizes patient service, complex scheduling, insurance verification, and familiarity with MiChart/Cadence in a hybrid work setting.