Patient Services Coordinator: Pediatrics & GI

Kappaalphapsi1911; Ann Arbor (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The University of Michigan is seeking a Patient Services Intermediate to support Pediatric Specialties ACU and GI Division in ambulatory care, including off-site locations. The role emphasizes teamwork, communication with physicians and patients, and participation in quality improvement programs.

Responsibilities include document handling, lab result processing, and supporting forms (FMLA, school accommodations). Experience with MiChart/Cadence/Epic is preferred.

Qualifications

• High School diploma or equivalent required.
• 3–4 years experience in a large, complex healthcare system.
• Proficiency with computers and EMR; knowledge of medical documentation and coding.

Responsibilities

• Provide clinic operational support to Pediatric Specialties ACU and GI Division (including off-site locations) in ambulatory care.
• Coordinate and facilitate communication between physicians, nurse providers, clinic staff and patients regarding medical care issues.
• Assist in identifying and resolving operational problems; train new staff on clinical support operations.
• Maintain excellent rapport with patients, faculty and staff in person and by phone; function within a team.
• Participate in Lean in Daily Work (LIDW) for continuous quality improvement.
• Fax server management; distribute faxes and verify information in MiChart as needed.
• Correspond with providers to obtain documentation and medical records.
• Manage inbasket messages and triage to appropriate provider.
• Process Lab results, Radiology images and Biopsy slides; obtain Medical Records.
• Process FMLA and other forms; support school and accommodation paperwork.
• Provide backup coverage for other PSI roles as identified by leadership.

Skills

Pediatrics experience

Interpersonal communication

Active listening

Team collaboration

MIChart/Cadence/Epic experience

Microsoft Office

Education

High School diploma or equivalent

Tools

MiChart Cadence/Epic

Job description

The University of Michigan is seeking a Patient Services Intermediate to support Pediatric Specialties ACU and GI Division in ambulatory care, including off-site locations. The role emphasizes teamwork, communication with physicians and patients, and participation in quality improvement programs.

Responsibilities include document handling, lab result processing, and supporting forms (FMLA, school accommodations). Experience with MiChart/Cadence/Epic is preferred.