Patient Services Coordinator - Medical Office Front Desk

Proton Therapy; Warrenville (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect balances, and coordinate appointments. The role emphasizes accurate data entry, chart management, and excellent customer service in a medical office setting.

The position requires strong communication, attention to detail, and the ability to work with EMR systems. It supports patient care continuity and confidentiality within a busy practice environment.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Bachelor’s degree preferred.
• Working knowledge of medical terminology is a plus.

Responsibilities

• Greet patients and perform registration, including insurance verification and co-pay collection.
• Handle phone inquiries and schedule appointments.
• Document and direct patient calls; coordinate outside testing when needed.
• Maintain patient confidentiality and accurate medical records.
• Pull and file charts; ensure ready for next day appointments.
• Review Epic chart for current consents and valid insurance.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Bachelor’s degree

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect balances, and coordinate appointments. The role emphasizes accurate data entry, chart management, and excellent customer service in a medical office setting.

The position requires strong communication, attention to detail, and the ability to work with EMR systems. It supports patient care continuity and confidentiality within a busy practice environment.