Patient Services Coordinator – Medical Office

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking a Medical Receptionist at the MS Center Springfield to support patient-centered care. You will perform reception, registration, insurance verification, and telephone duties while maintaining a welcoming environment.

The role requires basic math, medical terminology knowledge, and strong customer service skills; HS diploma or equivalent is expected, with preferred 18 months of related experience. This is a full-time position in a clinical setting.

Qualifications

• Experience or education equivalent to HS graduation.
• Preferred 18 months of related work experience.

Responsibilities

• Greet patients warmly and manage patient flow to support a positive patient experience.
• Verify patient demographics, insurance, and referrals; direct inquiries appropriately.
• Process co-pays and payments; prepare daily deposits and receipts.
• Answer telephones promptly and route calls; schedule and reschedule appointments.
• Maintain documentation, patient records, and HIPAA compliance.

Skills

Medical terminology

Keyboard

Microsoft Office

Schedule systems

Medical records (electronic and paper)

Billing

Basic math

Customer service

Reading and writing

Education

High School graduation or equivalent

Tools

Microsoft Office

Job description

Baystate Health in Springfield, MA is seeking a Medical Receptionist at the MS Center Springfield to support patient-centered care. You will perform reception, registration, insurance verification, and telephone duties while maintaining a welcoming environment.

The role requires basic math, medical terminology knowledge, and strong customer service skills; HS diploma or equivalent is expected, with preferred 18 months of related experience. This is a full-time position in a clinical setting.