Patient Experience & Access Specialist

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health in Springfield, MA, is seeking a Patient Access Representative to join the busy front desk. You will greet patients, verify demographics and referrals, and coordinate with the care team to support patient-centered service.

Responsibilities include insurance verification, scheduling, payments, documentation, and HIPAA compliance. The role requires strong customer service, good math, and proficiency with office systems; bilingual abilities and interpreter support may be valued.

Qualifications

• Experience with patient access processes and front-desk duties.
• Knowledge of insurance verification and HIPAA compliance.
• Ability to handle payments and maintain accurate records.

Responsibilities

• Greets patients promptly and verifies demographics and referrals.
• Verifies insurance and assists with financial counseling.
• Manages co-pays and processes payments and deposits.
• Maintains patient flow, answers phones, and schedules appointments.
• Ensures HIPAA compliance and accurate documentation.
• Coordinates interpreter services as needed.

Skills

Medical terminology

Keyboard

Microsoft Office

Schedule systems

Medical records

Billing

Basic math

Language

Reading and writing

Customer service

Education

HS graduation

Tools

Microsoft Office Suite

Job description

Baystate Health in Springfield, MA, is seeking a Patient Access Representative to join the busy front desk. You will greet patients, verify demographics and referrals, and coordinate with the care team to support patient-centered service.

Responsibilities include insurance verification, scheduling, payments, documentation, and HIPAA compliance. The role requires strong customer service, good math, and proficiency with office systems; bilingual abilities and interpreter support may be valued.