Patient Experience Coordinator - Medical Receptionist

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking a patient-focused Medical Receptionist for Adult Medicine in Springfield. The role supports onboarding patients, verifying demographics and insurance, answering calls, and guiding them through the visit process with a friendly demeanor.

The position requires HS graduation and preferred 18 months of related experience. Strong customer service and multitasking abilities are essential for coordinating scheduling, payments, and referrals in a fast-paced clinic setting.

Qualifications

• HS graduation or equivalent.
• Preferred 18 months of experience in similar role.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet and assist patients, verify demographics and insurance information.
• Answer phones and direct inquiries to appropriate staff.
• Process co-pays/payments and maintain cash handling accuracy.
• Verify referrals/pre-authorizations and update patient records.
• Schedule and reschedule appointments, manage reminders and waitlists.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Medical terminology

MS Office

Scheduling systems

Medical records

Billing

Basic math

Customer service

Education

HS graduation

Tools

Microsoft Office

Job description

Baystate Health is seeking a patient-focused Medical Receptionist for Adult Medicine in Springfield. The role supports onboarding patients, verifying demographics and insurance, answering calls, and guiding them through the visit process with a friendly demeanor.

The position requires HS graduation and preferred 18 months of related experience. Strong customer service and multitasking abilities are essential for coordinating scheduling, payments, and referrals in a fast-paced clinic setting.