Patient Experience Coordinator - Medical Receptionist

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

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Job summary

Baystate Health in Springfield, MA seeks a Medical Receptionist for the GI Department. The role involves greeting patients, verifying demographics and insurance, and directing calls with a focus on exceptional patient-centered care.

As a level II, you work independently under supervision, supporting the multi-disciplinary care team. HS graduation is required, with 18 months of experience preferred.

Qualifications

• HS graduation or equivalent is required.
• 18 months of experience preferred.

Responsibilities

• Greets patients warmly and verifies demographics and insurance.
• Verifies referrals/pre-authorizations and collects co-payments.
• Schedules appointments and manages recalls.
• Answers phones promptly and routes calls appropriately.
• Documents in patient records and maintains confidentiality.
• Supports patient experience and coordinates with care teams.

Skills

Medical terminology

Keyboard

Microsoft Office

Schedule systems

Medical records

Billing

Basic math

Language

Reading and writing

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR/Electronic Medical Records

Job description

Baystate Health in Springfield, MA seeks a Medical Receptionist for the GI Department. The role involves greeting patients, verifying demographics and insurance, and directing calls with a focus on exceptional patient-centered care.

As a level II, you work independently under supervision, supporting the multi-disciplinary care team. HS graduation is required, with 18 months of experience preferred.