Patient Services Coordinator – Medical Office

The Centers for Advanced Orthopaedics LL; Columbia (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

The Centers for Advanced Orthopaedics LLC is seeking a part-time Front Desk Receptionist to provide first-class patient service, greet patients, and coordinate daily administrative tasks at a healthcare facility. Responsibilities include scheduling, patient inquiries, billing questions, and collaboration with providers and staff to ensure smooth operations.

Required: high school diploma and 2+ years in medical office administration, proficiency in Microsoft Office, and medical terminology

Qualifications

• High school diploma or equivalent required.
• At least 2 years of medical office administrative experience required.
• Proficiency with Microsoft Office suite required; experience with medical record systems preferred.
• Proficient knowledge of medical terminology.
• Strong interpersonal skills and ability to collaborate.
• Confident, critical thinker who seeks input for accuracy.
• Ability to organize, prioritize, and manage multiple tasks in a dynamic environment.
• Strong analytical and problem-solving skills.
• Able to work independently.
• Professional in presentation.
• English language proficiency required.

Responsibilities

• Greet patients and attend to arrivals, notifying providers as needed.
• Maintain appointment schedules to optimize satisfaction and provider calendars.
• Manage multiline phone system politely; minimize hold time.
• Update and retrieve patient records to ensure information is readily available.
• Verify financial records and collect patient charges while filing insurance claims.
• Maintain office inventory and keep reception area neat and orderly.
• Obtain patient ID and insurance information; assist with forms and billing questions.
• Coordinate scheduling with providers, nurses, and staff.
• Open and sort mail; deliver outgoing mail daily.
• Participate in medical office emergency routines as needed.
• Comply with laws and CAO policies; perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Problem solving

Independent work

Professional presentation

English language

Reading and writing

Critical thinking

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Medical records systems

Job description

The Centers for Advanced Orthopaedics LLC is seeking a part-time Front Desk Receptionist to provide first-class patient service, greet patients, and coordinate daily administrative tasks at a healthcare facility. Responsibilities include scheduling, patient inquiries, billing questions, and collaboration with providers and staff to ensure smooth operations.

Required: high school diploma and 2+ years in medical office administration, proficiency in Microsoft Office, and medical terminology