Medical Front Desk Specialist - Patient Care

The Orthopaedic Institute; Florida; On-site; USD 21,000 - 26,000; Full time

Job summary

The Orthopaedic Institute is seeking a detail-oriented Receptionist to deliver patient-focused service in a fast-paced clinical setting. You will handle front/back office tasks, answer calls, schedule visits, and verify insurance for patients prior to appointments.

Ideal candidates have at least one year of medical office customer service experience, strong communication skills, and proficiency with practice management software.

Qualifications

• Excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong communication skills, both verbal and written.
• CPT/ICD-10 coding knowledge.
• Proficient with computer systems and practice management software.

Responsibilities

• Answer the telephone and document calls promptly.
• Prepare charts before visits.
• Verify insurance coverage and obtain authorizations before appointments.
• Manage outgoing referrals.
• Coordinate with scheduler and clinic staff.
• Communicate with physician staff to ensure quality care.
• Adhere to HIPAA and OSHA policies.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Fast paced environment

Multitasking

Verbal and written communication

CPT/ICD-10 coding

Practice management software

Education

High School Diploma or equivalent

Tools

Practice management software

Job description

The Orthopaedic Institute is seeking a detail-oriented Receptionist to deliver patient-focused service in a fast-paced clinical setting. You will handle front/back office tasks, answer calls, schedule visits, and verify insurance for patients prior to appointments.

Ideal candidates have at least one year of medical office customer service experience, strong communication skills, and proficiency with practice management software.